Maintenance model
Use this page to pick the right runbook category for planned work.
For unplanned recovery/unblock workflows, start in Help & support.
Task model (planned)
Section titled “Task model (planned)”| Task type | Use this when… | Start here |
|---|---|---|
| Establish | You’re enabling a capability for the first time (install/provision/configure). | Platforms / Infrastructure |
| Change | You’re changing an existing capability (upgrade/migrate/adjust routing). | Maintenance runbooks / Proxy & routing |
| Protect | You’re working on backup/restore preparedness, certificate lifecycle, or durable storage workflows. | Certificates / SQL Server / Storage |
| Observe | You’re setting up or maintaining monitoring/health checks. | Monitoring |
| Secure | You’re performing planned security upkeep. | Security procedures |
Common entry points
Section titled “Common entry points” Maintenance runbooks Planned work across certificates, DNS, SQL, storage, containers, monitoring.
Proxy & routing VIPs, NGINX vhosts, upstream mappings, and routing procedures.
Thinkwise lifecycle Install and upgrade procedures for Thinkwise components.