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Change management (draft)

This page defines a draft “change management” approach for ISO readiness: how we request, approve, implement, and review changes.

  • Standard change: low risk, repeatable, pre-approved pattern
  • Normal change: planned, needs review/approval
  • Emergency change: urgent (outage/security), approval may be after-the-fact

Every tracked change should capture:

  • description and rationale
  • affected services/environments (link to canonical docs)
  • risk/impact assessment (brief)
  • approval (who/when)
  • implementation steps and rollback plan (where applicable)
  • validation results
  • Document outcome and any follow-ups.
  • If the change was incident-driven, link to the incident record and lessons learned.
  • Change request/approval record:
  • Implementation notes and validation results:
  • Rollback (if used) and post-change follow-ups: