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Operational management aspect

The operational management aspect describes how a system stays healthy over time: monitoring, incidents, continuity, and controlled change.

What this aspect answers

Section titled “What this aspect answers”
  • How do we know the system is healthy (and how do we diagnose quickly)?
  • How do we handle incidents, changes, and recurring problems?
  • How do we recover data and restore service?

Organization

Section titled “Organization”
  • Ownership for reliability and support responsibility.
  • Clear escalation paths for incidents.

Process

Section titled “Process”
  • Incident/change/problem handling (with verification).
  • Backup and recovery expectations.

Technique

Section titled “Technique”
  • Monitoring, logging, and alerting.
  • Backup/restore mechanisms and verification.

Operationalization (where to go next)

Section titled “Operationalization (where to go next)”